Monday, October 28, 2013

NYT > Health: Applied Science: Maybe Heaven Can Wait, but a Customer Can’t

Applied Science: Maybe Heaven Can Wait, but a Customer Can't

Sometimes, a company can build excitement for a product or service by keeping consumers waiting. But when the delay is forced, they just see red.

Source: http://www.nytimes.com/2013/10/27/business/maybe-heaven-can-wait-but-a-customer-cant.html?partner=rss&emc=rss


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